The Priority Services Register: Extra Help From Your Energy Supplier
The Priority Services Register is a free service run by energy suppliers and network operators. It makes sure that households who may need extra help are looked after, particularly if there is a power cut or other supply problem. Many people who would qualify are not aware of it.
What does it provide?
The support depends on your needs and circumstances, but can include:
- Advance notice of planned power cuts.
- Priority contact and updates during an unplanned outage.
- Support such as a hot meal, advice or alternative heating or lighting during a longer outage, where available.
- Nominating a trusted person who receives bills and communications alongside you.
- Communications in different formats, such as large print or braille, or by text.
- Help with reading meters, or a free gas safety check in some cases.
- A password scheme so you can be sure callers are genuine.
Who can join?
Eligibility is broad. People often qualify if they are of pensionable age, are disabled, have a long-term medical condition, have a hearing or sight impairment, have young children, or are temporarily vulnerable, for example after surgery. You may also qualify if you rely on medical equipment that needs electricity, or if you have a mental health condition or struggle to communicate. If you are not sure, ask. The criteria are intentionally flexible.
How to register
Contact your electricity supplier and your gas supplier, as registration is for each. Many suppliers share your details with your network operator, but it is worth asking whether you also need to register with them. Your supplier can tell you who operates the network in your area. You will be asked about your circumstances, but you do not need to provide medical details beyond what is necessary.
Why it matters
If you depend on electricity for medical devices, heating or communication, even a short outage can have serious effects. Being on the register means your network operator knows who may be at greater risk and can plan support accordingly. If you do not need extra help yourself, you may know someone who does, so share the information with older relatives and neighbours.
Other practical preparation
- Keep a torch and spare batteries in an accessible place.
- Know how to contact your network operator, usually through the short national power-cut number or its website.
- Keep phones charged and consider a power bank.
- If you use medical equipment, ask your health provider about a backup plan.
Related support
The register is separate from schemes that help with the cost of energy, such as the Warm Home Discount. If cost is a worry, see what to do if you cannot afford your bills. Being on the register is free and does not affect your tariff or your bills.